Are We a Good Fit?

Our Vaccine Policy follows the schedule outlined by The Centers for Disease Control and Prevention (CDC) and The American Academy of Pediatrics (AAP).

We work hard to not overuse antibiotics. We educate families on appropriate use of antibiotics, but follow evidence-based guidelines and don’t automatically treat ear pain or a green snotty nose with antibiotics.

We do not prescribe antibiotics over the phone as we do not believe that is good medicine. We will prescribe an antibiotic when we believe it is an appropriate treatment.

We work hard to provide comprehensive medical care and serve as your medical home. To that end, we expect that you contact our office FIRST before seeking specialty care, or heading to another provider for urgent care. We want to be involved in either providing care in our office where appropriate, or referring you to the most appropriate specialist and helping to coordinate your care.

Whenever you do see a specialist or urgent care provider, we ask that you request a report be sent directly to our office so we may stay informed and have the most up-to-date information in your medical record.

Our practice prides itself on efficiency through use of technology. You will be encouraged to consult our website, register for and use our patient portal, and effectively use automated reminders for appointments and for routine care/immunizations that are due.

We make every effort to meet the needs of our patients, offering both routine well visits and sick visit appointments. We discourage Walk-In appointments as it is difficult to manage the schedule with Walk-in patients. If you Walk-in, your child will be placed in the next open appointment time and seen in order of appointment. 

To ensure we provided you with the most efficient care we highly recommend you call ahead to schedule an appointment. Our phones open at 8:05am. Calling at that time gives you the most options for same day appointments.

Please familiarize yourself with our office hours to see if they work for your family. Our appointment hours are Monday-Friday from 8:30am-5:00pm.

We have a nurse on call 24/7/365. When our office is closed overnight and you have an urgent issue that cannot wait until morning, you can call our answering service at (281) 587-5042. This number is for existing patients and urgent issues only.

Before calling our emergency number after hours, please check the "Is Your Child Sick?" section of our website for helpful information. Read more about After Hours care.

Make sure we participate with your insurance plan. 

It is your responsibility to know the limits and coverage of your particular health insurance policy, to show your cards to us at each visit, and be prepared to pay any copays at the time of service.

Our billing staff will do their best to assist you with insurance questions; however, If you have questions about your coverage, it is best check with your specific insurance company. Our office does not want you to be surprised by a bill, but must always bill your health plan based on federal guidelines and the actual services provided.

Please read our Financial Policy for more information regarding insurance.

Insurance copays and deductibles are expected to be paid at the time of service. If you are unable to comply, you must speak with the billing department prior to your appointment.

For acute care, call the office to speak with our front staff who is happy to schedule an appointment for you. If you are unsure an appointment is needed please use our patient portal to send a message to our triage nurse. She will be able to advise you, or check with your physician as needed.

If you call the office for nurse advice, you will be directed to leave a message for our nurse to return your call. You will receive a much quicker response by using the patient portal.

For well visits, call our appointment line.. Well visits may be scheduled months in advance. You will receive an automated reminder 1 week ahead of your scheduled visit. You will also receive a confirmation text the day before. Please confirm through the text, or call our office to reschedule your appointment.

We utilize automated text messaging for appointment and vaccine reminders.

Our practice makes every effort to run on time with appointments, as we believe everyone’s time is equally valuable. As a courtesy, we will remind you of your upcoming appointments via phone/text message/email.

We ask that you arrive 5 minutes before your scheduled appointment time.We understand sometimes things happen beyond your control that may cause you to be late. However, in some cases we must ask you to reschedule or wait for the next available time if you arrive late for your appointment.

Missed Appointments: Broken appointments represent a cost to us, to you, and to other patients who could have been seen in the time set aside for you. We reserve the right to charge a fee for canceled or missed appointments. We request 24 hours notice for cancellation of appointments.