Below are some of our most frequently asked questions

What is a pediatrician?

A Pediatrician is a physician who specializes in children and their development throughout childhood and adolescents, in the prevention, diagnosis and treatment of children’s illnesses. They are specialists in diagnosing and treating diseases and disorders of childhood. Both of our physicians are board-certified by the American Board of Pediatrics. To find out more about our physicians please visit the Doctors section of this Web site.

What are your office hours? Where is the office located?

How far in advance should I call to make an appointment for a physical exam?

We recommend that parents call at least 4 weeks in advance for arranging a complete physical exam to get the preferred date and time. For well-child visits that are often only months apart, we suggest that parents schedule their child’s future exams before leaving the office. Please call (713) 932-6261.

Can I schedule a visit with a doctor before my baby is born?

Certainly. In fact, we encourage expectant parents to consult with us prior to the birth of their child. By doing so, you can begin establishing a relationship with your child’s pediatrician before their birth and get some initial questions answered. There is no fee to the parents for a consultation prior to delivery. Just give us a call!

What do I need to bring for my first visit?

There are several items that we suggest people bring to their first visit. These include the following:

• old medical records (especially immunization records)

• list of medications

• insurance card

• any co-pay amounts due

Do I have to pay my co-pay at the time of service?

Yes, co-pays are due at the time of service. In fact, we are obligated by our contractual relationship with the insurers to collect co-pays.

What insurances do you accept?

Aetna
(2nd tier Aetna Smart Care)

Great West/One Health

Aetna Whole Health QHP
only through MHMD
– not other QHP plans

HMO Blue Texas

Affiliated

Healthsmart PPO

Blue Cross Blue Shield

MHealth and MHealth EDGE plans

Beech Street Capp Care

 PHCS (Private Health Care System)

Choice Care PPO (Humana)

PPO Next (HHPO) 

Cigna (not Cigna Local Plus)

PSI Provider Select PPO 

Cigna City of Houston
(MHMD Limited Plan Only) 

Texas Municipal League  (TML)

Community Health Choice
(Marketplace only)

Texas True Choice/Ethix PPO

First Health/Affordable

Three Rivers PPO

Memorial Hermann Freedom of Choice

United Health Care

Galaxy Health Network

USA Health Network

Humana

USC Health Network

You are my "primary clinic," do I need to get a referral to go see a specialist?

As your primary care clinic we are responsible for delivering and coordinating all of your health care needs. Each insurance policy can be unique on their referral requirements. After a physician at Great Kids Pediatrics has referred you to a specialist, please check with our referral coordinator before going to see a specialist. We will refer you to a specialist in the network affiliated with your health plan. If you would like to see a specialist out of network please check with your insurance company first to get information on their coverage if any.

What should I do if my child gets sick when we're out of town?

Call Great Kids Pediatrics Office line at (713) 932-6261. Our phones are answered 24 hours a day either by our clinic staff or by our answering service. If you are seen by an urgent care clinic or in an emergency room, please contact our referral coordinator the next business day.

What do I do when my child reaches college age?

We continue to care for a number of college age adults when home from school, but as your child reaches adulthood we suggest that they begin seeking a physician that can meet their “adult” medical needs. The area of medicine that specializes in adult health care is called Internal Medicine. It is important to contact your insurance company to make sure that the physician you choose is a provider with your insurance company.

Who should I call if I have a concern or positive experience to share?

We are dedicated to providing the best possible health care for your children — medically, emotionally, and intellectually. We hope that your interactions with the clinic are always positive ones. We are always looking for ways to improve the level of service we provide. If you have a concern that you would like to share with us or would like to just make a suggestion, please call (713) 932-6261.

Can I get a medical question answered online?

No. We do not believe it is in the best interest of either the patient or the clinic to give medical advice without first being examined by a clinic physician for the issue at hand, but we have found online several useful references that may be helpful. Click here to go to the Web links page.

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